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Return & Refund Policy

At Inneonics, we are committed to providing high-quality electronic components and ensuring customer satisfaction. All products are thoroughly tested and quality-checked before dispatch.

Eligibility for Returns

Returns or exchanges will only be accepted under the following circumstances:

✔ Incorrect item received.

✔ Product received in damaged condition.

✔ Manufacturing defect verified by our technical team.

✔ Missing items in the shipment.

To be eligible for a return, exchange, or refund, the customer must notify us within 48 hours of delivery and provide the required proof as outlined below.

Mandatory Unboxing / Video Proof

To process any claim related to:

● Missing item(s)

● Incorrect item(s) received

● Damaged product

● Manufacturing defects

an unboxing video or clear video proof is mandatory.

Video Guidelines :

● The video must start before opening the package.

● The shipping label must be clearly visible.

● The entire unboxing process must be recorded continuously, without cuts, pauses, or edits.

● For manufacturing defect claims, the video must clearly demonstrate the issue.

Claims submitted without a valid unboxing video or video proof will not be accepted, even if reported within the specified timeframe.

Non-Returnable Items

Due to the sensitive nature of electronic components, returns, exchanges, or refunds will not be accepted for:

❌ Correctly delivered and fully functional products.

❌ Products damaged due to improper handling, installation, soldering, misuse, modification, or negligence.

❌ Products without original packaging, labels, or accessories.

❌ Items returned without prior approval from our support team.

Claims submitted without the required unboxing video or proof.

Return Process

  1. Contact our support team with your order number and details of the issue.
  2. Submit the required photos and/or video proof.
  3. Our team will review the claim and may request additional information.
  4. If the claim is approved, return instructions will be provided.
  5. The product must be returned in its original condition, including all packaging and accessories.

Refunds

All returned products are subject to inspection and verification by our technical team.

✔ Refunds (if approved) will be processed only after the returned product has been inspected.

✔ A restocking fee of up to 15% may be deducted from the refundable amount, depending on the condition of the returned product and associated processing costs.

✔ Refunds will be issued to the original payment method used for the purchase.

✔ The refund may take 5–7 business days to reflect in your account, depending on your bank or payment provider.

Shipping Charges

● Shipping charges are non-refundable unless the return is due to an error on our part, such as an incorrect or defective item.

● In cases where a replacement is approved, Inneonics may bear the applicable shipping costs at its discretion.

Warranty Disclaimer

Unless explicitly stated on the product page, all products sold by Inneonics are provided without any warranty or guarantee. Any warranty coverage, if applicable, will be clearly mentioned in the respective product description. In the absence of such a statement, no warranty, guarantee, or after-sales service shall be implied or provided.

Contact Us

For any return, exchange, or refund-related queries, please contact our customer support team with your order number and complete details of the issue.