Frequently Asked Questions

Find quick answers to the common questions about our products, orders, shipping and more.

Frequently Asked
Questions

Find quick answers to the common
questions about our products, orders, shipping and more.

Orders & Payments

How do I place an order?

Browse our product catalog, select the items you wish to purchase, and add them to your cart. Proceed to checkout, enter your shipping details, choose a payment method, and confirm your order. Once your order is successfully placed, you will receive an order confirmation.

What payment methods do you accept?

We accept secure online payments through supported payment gateways, including UPI, debit cards, credit cards, net banking, wallets, and other available payment options.

Do you offer Cash on Delivery (COD)?

Yes. Cash on Delivery (COD) is available only in selected areas of Pune and PCMC. COD availability depends on serviceable PIN codes and may not be available for all products or order values.

Can I modify or cancel my order after placing it?

Order modifications or cancellations can only be requested before dispatch. Once an order has been packed or dispatched, changes may not be possible. Please contact our support team as soon as possible if you need assistance.

Will I receive an invoice with my order?

Yes. A tax invoice will be provided for every successful order and can be shared electronically or included with your shipment, as applicable.

Shipping & Delivery

How long does order processing take?

Most orders are processed within 1–2 business days after payment confirmation. Processing times may vary during holidays, sales events, or periods of high order volume.

What are your shipping charges?

● Free shipping on orders of ₹499 or more.

● ₹99 shipping charge on orders below ₹499.

Do you offer same-day delivery?

Yes. Same-day delivery is available in selected areas of Pune and PCMC.

● Free same-day delivery on orders of ₹299 or more.

● ₹79 delivery charge on orders below ₹299.

How long does delivery take?

● Standard Shipping (India): 6–9 business days.

● Same-Day Delivery (Pune & PCMC): Typically delivered between 9:00 AM and 6:00 PM on business days.

Delivery timelines are estimates and may vary depending on courier operations, weather conditions, and regional service availability.

How can I track my order?

Once your order has been dispatched, tracking details will be shared through the available communication channels. You can use the provided tracking information to monitor the shipment’s progress.

What happens if my package cannot be delivered?

If delivery fails due to customer unavailability, incorrect address details, or repeated unsuccessful delivery attempts, the shipment may be returned to us (RTO – Return to Origin). Additional charges may apply for re-shipping.

Returns & Refunds

Can I return an item if I ordered the wrong product?

Electronic components are sensitive products, and returns for correctly delivered, non-defective, and fully functional items are generally not accepted. We recommend reviewing product specifications carefully before placing an order.

What products are eligible for return or replacement?

Returns or replacements may be considered under the following circumstances:

● Incorrect item received

● Damaged product received

● Missing items in the shipment

● Manufacturing defects verified by our technical team

Do I need an unboxing video for claims?

Yes. An unboxing video is mandatory for claims involving:

● Missing items

● Wrong items received

● Damaged products

● Manufacturing defects

The video must clearly show the package, shipping label, and the complete unboxing process without edits.

How long does the refund process take?

Once the returned product is received and inspected, approved refunds are generally processed within 5–7 business days. The actual credit time may vary depending on your bank or payment provider.

Is there a restocking fee?

A restocking fee of up to 15% may be deducted from approved refunds, depending on the condition of the returned product and associated processing costs.

Products & Technical Support

Are your products tested before shipping?

Yes. Wherever applicable, products are tested and quality-checked before dispatch to ensure they meet expected standards.

Do your products come with a warranty?

Unless explicitly stated on the product page, products are sold without any warranty or guarantee. Any available warranty information will be clearly mentioned in the product description.

Can you help me choose the right component?

Yes. If you are unsure about compatibility, specifications, or suitability for your project, you may contact our support team before placing an order.

Are product images exactly the same as the delivered product?

Product images are provided for reference purposes. Actual products may vary slightly in appearance, color, branding, revision number, or packaging depending on the manufacturer or batch.

Do you provide technical support?

We may provide basic guidance regarding product specifications and usage. However, customers are responsible for understanding the product and ensuring its suitability for their specific applications and projects.

Are the components suitable for educational projects?

Yes. Many of our products are commonly used by students, hobbyists, makers, educators, engineers, and electronics enthusiasts for learning, prototyping, and project development.

Account & Privacy

Do I need an account to place an order?

Depending on the checkout options available, you may be able to place an order as a guest or by creating an account for easier order management and tracking.

Is my personal information secure?

We take reasonable measures to protect customer information and use secure systems to process transactions. Please refer to our Privacy Policy for detailed information.

Do you share customer information with third parties?

No. We do not sell or rent customer data. Information may only be shared with trusted payment processors, courier partners, and service providers necessary to complete your order.

Will I receive promotional emails?

You may receive product updates, offers, newsletters, and important notifications if you choose to subscribe. You can unsubscribe at any time

Contact & Support

How can I contact Inneonics?

You can contact us through the Contact Us page, email, phone number, or other support channels provided on our website.

What should I do if I receive a damaged or incorrect product?

Please contact our support team within 48 hours of delivery and provide the required photos or unboxing video. Our team will review the claim and assist you with the next steps.

How quickly can I expect a response from customer support?

We aim to respond to customer inquiries as quickly as possible during business hours. Response times may vary depending on inquiry volume and complexity.

I couldn't find the answer to my question. What should I do?

If your question is not covered in this FAQ section, feel free to contact our support team. We will be happy to assist you.

Still have questions?

Our support team is here to help you.

Still have questions?

Our support team is here to help you.

Frequently Asked Questions